We want you to be fully satisfied. If you are not, you may return the item(s) for a full refund of the purchased price. We gladly accept returns by mail or in person in any of our rusfow retail stores.

     We will gladly refund or exchange, within 30 days of your order date, all unwashed and unworn ticketed merchandise in its original condition, when accompanied by the Original Packing slip invoice for the price paid.


  • Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e- gifts cards in which case you will get a refund on a new e-gift card). Shipping charges and sales tax on shipping are not refundable.


  • Note that our stores cannot credit your PayPal or Virtual Debit account. They will refund you using a rusfow gift card. If you return it by mail to our distribution center, a credit will be issued directly toward your PayPal or Virtual Debit account.

 
  1. Returning or exchanging at a rusfow store

    1. Please bring your original packing slip invoice along with you when you visit the store to return your item(s). Refunds will be issued using the same method of payment used for the original purchase*. See conditions above and on the back of your original sales receipt and packing slip.

    2. IMPORTANT: If your online order contains merchandise from both Dynamite and rusfow banners, returns/exchanges must be made separately at the respective store. (EX: Dynamite items must be returned to Dynamite stores, rusfow items must be returned to rusfow stores).

  2. Returning by mail

    1. Indicate the reason code and the quantity for each item you wish to return.

    2. Peel off the return label on the other side of the pack slip and stick it to your return package.

    3. Enclose the pack slip invoice in your return package. Pack the item(s) securely in the original product packaging, whenever possible.

    4. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. Drop your package in the mail. Postage required. We cannot accept C.O.D deliveries.

    5. All shipping costs, including those incurred for returns are non-refundable. Upon receipt, allow approximately 10 business days to process your credit. Please allow a few days for your bank to process it.